Trust & transparency
Support
Get help with calculations, your account or a subscription.
Last updated October 6, 2026
Contact the right inbox
General help and account issues: support@layerworth.com. Billing, cancellation and refund requests: billing@layerworth.com. Privacy and data requests: privacy@layerworth.com. Legal notices: legal@layerworth.com. Security reports: security@layerworth.com.
What to include
Include your support account ID from the account menu, the page you were using, what you expected and the steps that produced the issue. For calculator questions, include relevant non-sensitive inputs and the currency, if you are comfortable sharing them.
Screenshots can help, but redact private workspace information and billing details. Never send passwords, recovery links, authentication codes, full card details or provider API keys.
Self-service help
Read /help for FAQs, /how-we-calculate for the estimate assumptions and /refunds for cancellation and refund information. Account settings contain profile, login/security and notification preferences. Workspace Plan & billing contains subscription controls.
Response expectations
Support is email-based. We do not guarantee a response time or round-the-clock monitoring. Security reports are handled privately.